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Refund policy

Return policy

1. Return policy

You have the right to return the purchased products within 14 days. 

2. Refund

Flamboo shall refund the full amount in case the customer made sure of the following:
- All products are in the same condition as received
- All tags are still attached to the product
- The product is not used at all
- The customer indicated Flamboo that he/she would like to have a refund 

Refunds will be done within 3 business days after we received the returned item. Please be aware of the fact that only a full refund will be done if the condition of the product is as described above. 

4. Exchange

If you would like to exchange your purchased product, please fill in the bottom of the return form. All products may be exchanged for a different product with the same price. 

 

4. Shipping costs

The shipping costs of the returned items will not be refunded. 

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